Pet Sitting Service Agreement

1. Rates & Payment

- Rates are agreed upon prior to service.

- Payment is due in full on or before the first day of service, unless otherwise arranged.

- Accepted forms of payment: Cash, Check, PayPal, Zelle, or Cash App.

- Late Payment Fee: A $10 late fee may apply if payment is not received within 48 hours of service start.

2. Cancellations & Refunds

- 48 hours' notice is required for any cancellations.

- If cancellation occurs within 48 hours of the scheduled service, the full payment is due and non-refundable.

- Holiday bookings may require a non-refundable deposit (to be discussed at the time of booking).

3. Health & Behavior

- Owners must disclose any pre-existing health conditions, especially those that may be contagious to other

animals or pose a risk to the sitter or the environment.

- Aggressive behavior must also be disclosed prior to booking.

- Kelly's K-9 Care reserves the right to refuse or discontinue service for pets that pose a risk to the sitter's

safety or to other animals in their care.4. Emergencies & Veterinary Care

- In the event of a medical emergency, Kelly's K-9 Care will contact the Owner and/or the listed veterinarian.

- If unavailable, the sitter will seek immediate care at the nearest emergency vet.

- Owner is responsible for all veterinary costs incurred.

- Emergency Contact Name & Number: ______________________

5. Departure & Return Communication

- Clients are required to text Kelly's K-9 Care on the day of departure when leaving for their trip, and again on

the day of return upon arriving home.

- This ensures all pets are accounted for and no visits are missed due to travel changes.

- If a client experiences unexpected delays, including cancelled or delayed flights, and requires additional pet

care, Kelly's K-9 Care will provide extra visits at the standard rate, based on availability.

6. Meet & Greet Policy

- A complimentary meet and greet is typically required before the start of any new service to ensure that both

pet(s) and sitter are comfortable and familiar with one another.

- Exceptions may be made in emergencies, such as if a client hired another sitter who failed to show up or if

the booking is last-minute while the client is already away.

- In such cases, Kelly's K-9 Care will use professional judgment and request as much information as possible

remotely to ensure the safety and care of your pet(s).

7. Liability Waiver

- Kelly's K-9 Care agrees to provide responsible and loving care to your pet(s).

- However, the Pet Sitter will not be held liable for:

- - Pets with access to the outdoors who escape or become lost

- - Illness, injury, or death due to pre-existing health conditions

- - Property damage or harm to others caused by the pet(s)

8. House Access & Security

- All keys, garage codes, or access methods will be kept confidential and secure.

- The Owner is responsible for ensuring the home is pet-proofed and safe for unsupervised time.

9. Photo Updates & Social Media

- [ ] I give permission for photos of my pet(s) to be shared on Kelly's K-9 Care's social media

- [ ] I prefer not to have my pet(s) posted

10. Agreement- By signing below, both parties agree to the terms outlined above.